1.  When I place my order, when will you ship it?

Normally, we have the items in stock and your order will be shipped the same day as long as the order is received prior to 3:00 pm. Occasionally, a popular item may be out of stock, especially at the beginning of each school year. If an item is backordered, we will always notify you of the shortage and expected shipment date.

2.  Which credit cards do you accept?

All  online and phone orders can be paid for with Visa, Master Card, American     Express and Discover cards for a nominal fee.  It is important to provide not only the credit card number, expiration date and three digit security code on the back of your card, but also the individual’s name, billing address and zip code to which your statement is billed each month.** This information is required to prevent credit card fraud **.

3.  If I ordered the wrong size, what is your return policy?

We will exchange, within 90 days, any clothing item you have ordered until you are satisfied.  However, certain policies must be followed. The item(s) you would like to exchange must have all of the original tags still attached to the garment. Any garment that has been worn will not be accepted. Items may be returned in person or shipped back to our office at your expense. When we receive the item(s) back, we will immediately send your replacement(s) via UPS and bill your credit card for the return freight expense.

4.  What is your refund policy?

There will be NO REFUNDS of any kind on returned goods. Purchased items may be returned, within 90 days for a STORE CREDIT OR EVEN EXCHANGE ONLY!  The returned items MUST be accompanied with the original sales receipt and all manufacturers’ tags attached or a 15% deduction will apply.  Store credits do not expire.

5.  Are the School Apparel uniform products stain resistant?

All School Apparel slacks, skirts, skorts & jumpers are scotchgarded. Most stains like dirt, soft drinks and chocolate come out in the wash. For your information, the scotchgard protection lasts after laundering. In addition, the scotchgard treatment helps colors stay brighter and keeps garments looking great longer.

6. Is there a guarantee on school uniform apparel?

All School Apparel garments are designed for the easiest care and constructed with maximum durability and comfort.  School Apparel is so confident in their quality that they offer a “School Year Warranty”. If the garment doesn’t stand up to one year on normal wear, we will replace it!

7.   I can’t find any information on your web site with regard to “regular sizes” 18 &  20.  Do you offer these sizes?

In the boys and girls regular size shorts, slacks, jumpers, skirts and skorts, School Apparel manufacturers sizes 3-16.  They do not have plans to add size 18 or 20 to their line. Please take a look at the larger Prep or Junior size charts to determine a good fit for the size you are in need of.


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